Avaliações

Eve Jul 2026

🚨 0/5 STARS: A Total Disgrace — Do Not Waste Your Money Here A Premium Price Tag for Subpar Service, Toxic Management, and Predatory Practices At an exorbitant price tag of €300 a month—amounting to €3,600 per year—one naturally expects immaculate facilities, attentive staff, and flawless concierge-level service. What you actually get is a poorly maintained bait-and-switch operation. Out-of-service equipment, unclean facilities, and neglected common areas have clearly not seen proper investment or maintenance in years. Features heavily advertised during the initial sales tour are routinely out of order, restricted, or entirely inaccessible without prior notice or financial compensation. The moment you bring a legitimate facility issue or safety concern to management, the customer service facade instantly vanishes. Rather than addressing basic complaints regarding hygiene, billing errors, or broken equipment, management responds with pure hostility, gaslighting, and condescension. Valid client feedback is met with immediate retaliation, threats of membership termination, and aggressive intimidation tactics. Constructive criticism is treated as a breach of contract rather than an opportunity for service recovery. > Warning on Financial Practices: The financial and administrative practices cross every ethical and legal line. Unexplained deductions, sudden price hikes without notice, and unauthorized charges are standard operating procedure. Attempting to cancel a contract according to their own written terms is a complete nightmare, with direct debits continuing unlawfully long after cancellation notices are served. > Do not be fooled by canned corporate responses online. Whenever negative feedback surfaces, management systematically attempts to discredit reviewers by falsely claiming they were never clients or threatening defamation lawsuits to suppress the truth. However, paper trails, receipts, and contract violations are being meticulously documented and escalated directly to regulatory and consumer protection bodies, including Test-Achats, the SPF Economie, and the Data Protection Authority. Save yourself the financial risk, stress, and massive headache by taking your business elsewhere. Look into reputable, professionally run alternatives like David Lloyd or L’Usine, where clients are actually treated with respect, facilities are properly maintained, and legal standards are strictly upheld.

Laura Sel Jul 2026

I spent a wonderfully relaxing afternoon at Aspria Ixelles on Belgium’s National Day, and it was a very good experience from start to finish. The club was spotless and surprisingly not overcrowded. Everything felt high quality and extremely well-maintained from the super clean locker rooms and spa facilities to the thoughtful details at the grooming stations (they even provide cotton swabs for drying your hair!). A few things that made the stay extra comfortable: Towels & Bathrobes: For just €5, you can rent a bathrobe and two large bath towels. Plus, small towels were freely available everywhere, both in the fitness area and the spa/wet zone. Spa Facilities: The jacuzzi, hammam, and swimming pool were spacious, quiet, and not busy at all. Lobby Lounge: The atmosphere in the lobby was super relaxing, with free coffee, cappuccino, and tea available at any time. Staff: The team members on every floor were polite, attentive, and gave great advice. It was true relaxation. Highly recommended.

Juliette Jun 2026

A €3,600 Trap: Hostile Management, Retaliation, and Privacy Risks Rating: 1 Star As a professional in Brussels, I expected a premium wellness experience for €3,600 a year. What I got instead was a masterclass in toxic management, entirely driven by General Manager Arnaud Micheels. I want to be clear: the frontline staff are hardworking and kind, but they are visibly terrified, forced to operate under a dictatorial climate of fear. If you are an expat, diplomat, or executive considering signing a contract here, please read this first. Here is the reality of what your €300 a month actually buys you: Zero Tolerance for Feedback (and Instant Retaliation): If you politely point out that the AC is broken, the pool is freezing, or the facilities are dirty, management will not fix it. Instead, Arnaud will unilaterally terminate your contract out of pure vindictiveness. There are no discussions—just personal revenge for daring to expect the service you paid for. Police Intimidation Tactics: In a shocking abuse of authority, the GM routinely weaponizes the local police, calling law enforcement on calm, paying customers over minor civil complaints. You are not treated like a client; you are treated as a threat to be humiliated. Severe GDPR & Data Privacy Risks: For the professionals here: your personal data is not safe. During these retaliatory disputes, management allegedly accesses and leverages sensitive personal and professional files. It is a catastrophic privacy violation waiting to happen. Predatory Administration: The back-office is a financial trap. Expect "lost" payment records, sudden hidden fees, and strategic delays when you try to cancel, all designed to extort extra months of dues while the physical facility remains aggressively oversold and overcrowded. Watch the owner’s reply to this review. Arnaud’s standard tactic is to copy-paste a response claiming "you were never a member in our system." Do not believe it. It is an easily disprovable lie designed to gaslight reviewers. I have years of signed contracts and bank statements perfectly preserved and ready for Test-Achats, SPF Economie, and the Data Protection Authority. To Aspria Corporate: Your General Manager is a massive legal, financial, and reputational liability. He is actively driving your highest-value recurring revenue directly to your competitors because of his complete inability to handle client relations. To prospective members: Save your money, your privacy, and your dignity. Take your business to David Lloyd, L’Usine, or Waer Waters until there is a complete change in leadership at Aspria Avenue Louise.