The Augustin
Brussels
Recensioni
⭐⭐⭐⭐⭐ Our stay at The Agustin Hotel was truly unforgettable, and that’s entirely because of the incredible people who work there. First, I want to recognize the amazing General Manager, Jorge. Every morning he greeted us during breakfast with genuine warmth and kindness. We shared wonderful conversations, and his hospitality made us feel more like friends than guests. Great leadership starts at the top, and it is evident that his care and professionalism inspire the entire team. A heartfelt thank you to Mr. Chema at the front desk. I travel with medication that must remain refrigerated, and he went above and beyond to make sure I was taken care of. He safely stored my medication in the hotel’s refrigerator, provided bottled water for our travels, prepared an extra ice pack so my medication would stay cold on the road, and even surprised us with beautiful L’Occitane hand care products. Those thoughtful acts of kindness meant so much to us. Mr. Chema is a true gem and an incredible asset to this hotel. Breakfast was another highlight thanks to the wonderful Ms. Helda. She seemed to manage the entire breakfast service by herself, yet everything was always immaculate. The buffet was constantly replenished, the tables were spotless, and she welcomed everyone with a beautiful smile. She handled everything with grace, efficiency, and professionalism. And finally, our amazing housekeeper, Ms. Nora. She completely stole our hearts. Every morning she greeted us with hugs, smiles, and warm conversations. She would even knock on our door just to check if we needed anything. Whenever we stepped out, we would return to perfectly made beds, fresh towels, delicious cookies, and a room that felt cared for with so much love and attention. She made us feel like family. As someone with over 25 years of experience in customer service and as a business owner, I recognize exceptional service when I see it. The Agustin Hotel has assembled a remarkable team that genuinely cares about its guests. Their kindness, professionalism, and attention to detail made this one of the best hotel experiences we’ve ever had. If you’re visiting Brussels, don’t hesitate to stay at The Agustin. They don’t just offer a room they create an experience that you’ll remember long after you’ve returned home. Thank you, Jorge, Chema, Helda, Nora, and the entire team. You made our stay truly special, and we can’t wait to come back!
Stayed 3 July for one night. Has potential including massive rooms and good location BUT the DIY renovations are crazy. We chose to laugh at the obvious flaws such as a shower hose so short it didn’t reach its shower position hook, so required sitting in the bath to use. Not sure what body the four star rating is issued by but this has no resemblance to any four star hotel I have ever stayed at,
Very disappointing stay at the Augustin. The room was a decent size but nothing worked. The a/c didn't work despite being reported 3 times to the front desk. The fridge didn't work at all. The Netflix & Youtube didn't work on the TV. The breakfast was OK but not 4* standard at all. We raised all these issues multiple times with the hotel but nothing was done to resolve them. The hotel is classed as 4* but it is someway short of this. Would definitely not recommend this hotel.
